Terms & Conditions

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The term Dollies Emporium or 'us' or 'we' refers to the owner of the website.

The term 'you' refers to the user or viewer of our website.

These conditions apply to use of this website and are the terms and conditions on which we will supply any of the products to you and by proceeding further and/or placing an order you agree to be bound by the conditions. If you do not agree to be bound by them, you should NOT use this website please read very carefully.

When using the website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

Website Alterations

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Changes will apply to any subsequent orders received. It is your responsibility to check regularly to see if any changes have been made to these conditions. We reserve the right to modify or withdraw this website at any time without liability to you.

Any Questions

Contact us if you have any queries relating to these conditions or ordering the products generally by using the contact us page

Availability and Description of items

We take all reasonable measures to ensure that all the details and descriptions of products given on our website are as accurate as possible but there may be variations between these and the products themselves and all the products are subject to availability.

Please be aware that some of our for sale items are either brand new or used, which will be clearly stated

Please also take note if the items are labelled Poor Good or Excellent condition

Poor - Meaning In a condition were the item for sale is in need of some restoration work.

Good - Meaning General wear and tear small scratches or chips, imperfections or blemishes.

Excellent - Meaning No general wear and tear no scratches or imperfections

Mint - Meaning as new 100% perfect

Best Offer - Meaning you the customer makes a sensible offer for the item, which we can either accept or not accept. Delivery and postage charges are not included in the final price agreed.

We can only 100% guarantee the condition of the items sold on our site whilst the items are in our possession.

Collection is always available.

If required we will always send additional information and photos of any item.

Price

All the prices appearing on this website are inclusive of taxes (where applicable) at the current rates.

The total cost of your order will be the price of the products ordered plus packing and a delivery charge.

Due to circumstances beyond our control prices may have to be altered from time to time. In the unlikely event of this happening you will be notified and requested to reconfirm your order at the altered price.

We are entitled to cancel any order in whole or in part if a product price is or has been stated incorrectly on the website.

Placing an Order with us

Orders are subject to acceptance by us and are subject to availability. After placing an order, you will receive a confirmation e-mail from us. Please note that this does not mean that your order has been accepted. Your order is an offer to us to buy a product.

You may cancel a contract and receive a refund any time within 14 days after receipt of products by informing us in writing and returning the products to us.

We are entitled to refuse any order made by you for any reason.

When placing an order you undertake that all details provided by you ordering goods or services are true and accurate. That you are an authorised person of the credit/debit card or PayPal account used to make your order and there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

General Indemnity With this you agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these conditions by you or any other liability arising out of your use of this website; or out of the use of this website by any person using your account number  

SECURE ONLINE SHOPPING

Secure Certificate

All payment transactions are carried out over an SSL.

The padlock symbol, at the bottom of your browser window confirms this level of encryption. If you click on this, you will see our secure certificate, meaning that your data is visible only to us.

UK Standard Delivery

We aim to meet the following timescales but during busy periods, deliveries may take a little longer

We aim to deliver all mainland UK standard delivery orders within three (3) – five (5) working days.

Whilst we will try to deliver products to you as soon as possible we shall not be liable for any failure to make delivery within delivery time estimates stated above. We can NOT guarantee the the handling of the items brought on this site once it has left our stores and in the process of being delivered. We will take photos of every item before and after been packed. And we will endeavour to do our up most to ensure that all brought items are wrapped in the correct manor with bubble wrap and fragile stickers if required.

Missing Parcels If you item does not arrive in the time stated please inform us by email, we will start our missing parcel procedure if your order fails to arrive within 14 days of dispatch. We will investigate your claim and if we are satisfied that the non-arrival of the parcel belongs to us then a refund will be credited to the credit/debit card or PayPal account used to place the original order. Investigations with Royal Mail can take around 30 days. Please note that we may refuse to make future deliveries to addresses that we consider to be insecure. If this is the case our customer service team will contact you and ask you to provide an alternative delivery address for future orders

 

Phone 01255 221568